At Kayan Valley, we strive to provide quality products to our customers. Our refund and return policy is designed to address issues that may arise with your purchase.
Overview
Our policy is valid for 30 days from the date of delivery. If 30 days have passed since your item was delivered, we cannot offer a refund or exchange.
Eligibility for Returns
To qualify for a return, your item must meet the following conditions:
- It must be unused and in the same condition as when you received it.
- The item should be in its original packaging.
Items Eligible for Refund or Return
We only offer returns or refunds for items that have a factory defect, a printing error, or a manufacturing issue. In some cases, we may also accept returns for items damaged during shipping.
Important Guidelines
- Please provide a receipt or proof of purchase to complete your return request.
- Do not send your item back directly to the manufacturer or supplier.
Partial Refunds
Partial refunds may be granted in specific cases, such as:
- Items that are not in their original condition due to reasons beyond our control.
- Items returned more than 30 days after delivery.
Contact Us
If you have any questions or concerns about your order, please reach out to our support team, and we’ll be happy to assist you.